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This
page allows our customers to check our up-to-date network
status. Any emergency issues will be posted here as soon
as we find out about it. If you should encounter a problem with
any of our services, the first thing you need to do is to check
this page. If it turns out that there are no known issues, you may
go ahead with the next step, which is either having a live chat
with one of our technical support or submitting a ticket regarding
the issue you are having. | Date/Time | Issue Description | Status |
| 2008-08-28 17:15:41 PST |
Problem: We have a maintenance process on server Minoa, Mail8, Maryland and Massachusets. Our admin are working on this now. You will be experiencing a problem if you have Minoa, Mail8, Maryland and Massachusets as mail server. Please be patient while we are working to correct this issue, so we can test it out. Affected Servers: Minoa, Mail8, Maryland and Massachusets Affected Services: Webmail, IMAP, SMTP, and POP3 How to check if you are Affected: To check if you are effected or not, go to command prompt then do "ping mail.domain.com" If you are not under Minoa, Mail8, Maryland and Massachusets then you should not be having such problem Estimation Recovery Time: Your service will be unavailable for approximately 2 hours (starting from 04:00 PM PDT), during our system recovery process. We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. |
Resolved |
| 2008-08-13 11:22:47 PST |
Problem: We will be migrating some accounts under Neon server over to Nucleus server. The movement takes place in order to provide more stability and uptime to all accounts' performance under our servers (will start to commence on August 14, 2008 at 10:00 AM PDT, for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java) Affected Servers: Neon Affected Services: NONE (The websites will still be online) - But will be unable to update the account until the new ones propagate. How to check if you are Affected: To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Neon server, then you should not be having such problem. Estimation Recovery Time: Server Moving process will take for approximately 4 days (starting from August 14, 2008 at 10:00 AM PDT to August 18, 2008 at 10:00 AM PDT) for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java). We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. |
Open |
